Your venue doesn’t run on banker’s hours, and neither do we. When things get busiest on Friday nights, holiday weekends, or sold-out shows, that’s exactly when a technical hiccup can be costly. Patronscan’s support team is on standby around the clock, every day of the year, so a system issue never becomes a business crisis.
24/7 • Parts & Hardware Help • Software Support • Live Agents • support@patronscan.com • parts inquiries, software questions, or anything else.
Beyond Support: Your Success Is Our Mission
Great support fixes problems. Great customer success prevents them. At Patronscan, we don’t just hand you a product and wish you luck. We invest in making sure your team feels confident, capable, and set up for long-term success.
Book a Free DemoLive 1-on-1 Training
Every new client gets a dedicated, live virtual training session, not a pre-recorded video or a PDF to figure out on your own.
Full System Setup
Your success rep walks your team through the full system setup, answers questions in real time, and makes sure everyone is comfortable before your first night live.
Online Knowledge Base
Our self-serve knowledge base puts everything you need at your fingertips.
Accessible Info Hub
Whether you’re onboarding a new staff member, troubleshooting a setting, or just need a refresher, the answers are there whenever you need them.
Our customers have rated us, and the results speak for themselves.
Average support rating
365 days a year
Live agents, no bots
Why 24/7 Support Is a Game-Changer
Most ID scanning and venue management vendors shut down their support lines after business hours, the same hours when your busiest nights are just getting started. Patronscan is built differently.
24/7 support rated 6.7/7. Live onboarding training. A knowledge base built for you. That’s Patronscan.
