Patronscan is committed to protecting people and their privacy. It is our responsibility to protect all patron personal information. We comply with all privacy regulations in their respective jurisdictions. To learn more about Patronscan's privacy committment, click on the questions below.
Frequently Asked Questions
No, the contact information collected by the guest register is solely for the purposes of contact tracing should Patronscan, or public health officer, need to notify you of a COVID-19 infection risk.
With Patronscan Complete, you may enroll a patron that provides explicit as a member of your establishment. This is separate from the guest register. You may contact these individuals with event invitations, discount offers or other promotions.
The Patronscan Guest Register collects only your First Name, Last Name, Birthdate and provided contact information (SMS or email). These attributes are used to uniquely identify and contact patrons for COVID-19 contact tracing.
Data collected for the guest register is permanently deleted after 30 days. All personal data is held securely using Tier 3 storage facilities and advanced encryption methods.
Contact information collected by the venue for the guest register is accessible to the venue administrators and may be requested by government agencies for the purposes of public safety.
In case of a major incident concerning public safety or health, government agencies may obtain access to a venues data, but only when an official investigation has been launched. The three conditions in which the agencies may request Patronscan information include:
Patronscan makes every effort to ensure privacy compliance in all jurisdictions in which we operate. In all consultations and investigations, the Patronscan system has been found to comply with all privacy laws in their respective jurisdictions. The guest register feature is not an exception.
For any questions that are not answered above, please email us at: firstname.lastname@example.org